It is critical to select the correct firmware version to download. The correct version can be found by checking the sticker on the base of your NetComm equipment now. You should also consult the firmware upgrade instructions - located below - before starting the download.

Please take caution while upgrading the firmware. Installation of the incorrect firmware file, disruption to the power source or a break in the connection to your computer during the upgrade process may render your device unusable and void the product warranty.

Please do not try to open the firmware files. If the file's extension is ".img" or ".bin", the files can not be opened on your computer. You need to follow the instructions from the Firmware Upgrade Instructions Guide.
If the file's extension is ".zip" then you need to unzip the compressed files to get the actual firmware file using UnZip or WinZip software and then follow the instructions from the guide.

Ensure that ALL Antivirus / Firewall / Security programs are turned OFF before performing the firmware upgrade.Also ensure that you are performing this firmware upgrade when connecting to the modem/router with an Ethernet cable.
Do NOT use a Wireless connection to upgrade the firmware.